Mybet Privacy Policy — Data Protection for Malaysia Users
Mybet takes every user's privacy seriously. This policy explains what information we collect, how it is used, and the steps we take to protect your personal data as a user in Malaysia.
Information We Collect from You
- Full name and date of birth for identity verification.
- Registered email address and mobile phone number.
- Passwords stored in encrypted form.
- Identity document submitted for account verification (MyKad or passport).
- Device type, operating system, and browser version used.
- IP address and general location data (non-precise).
- Pages visited, session duration, and in-platform clicks.
- Error logs and technical activity records for maintenance purposes.
- Bank account holder name and account number (for withdrawals).
- Records of deposit and withdrawal transactions in MYR.
- Payment methods used, such as FPX, TNG, or bank transfer.
- Card number (stored in masked form, not the full number) where applicable.
- Session cookies to keep you logged in while browsing the platform.
- Preference cookies to remember your language and display settings.
- Internal analytics data to understand usage patterns and improve the platform.
- No third-party advertising cookies are used on the mybet platform.
How Your Information Is Used
Mybet uses collected information solely for platform operations and improving user experience. The following are the primary purposes for which your data is used:
- Account management: Allows you to register, log in, recover your password, and manage your profile.
- Transaction processing: Processes deposits and withdrawals in MYR securely and accurately.
- Identity verification: Meeting security requirements and ensuring that only the legitimate account owner can access funds.
- Customer support: Enables the mybet team to assist you in resolving account-related issues or enquiries.
- Platform security: Detects and prevents fraudulent activity, misuse, or unauthorised access.
- Product improvements: Analyses usage patterns (without identifying individuals) to improve the platform's interface and features.
- Legal compliance: Meeting Malaysian legal requirements related to the retention of financial and identity records.
Mybet does not use your personal data for third-party marketing purposes or sell it to any other company.
Data Storage, Security & Sharing
How Your Data Is Kept Secure
All personal data is stored on servers protected with industry-standard encryption. Access to user data is restricted to authorised personnel only and is audited on a regular basis. Passwords are never stored in plain text — they are hashed using a one-way method that cannot be reversed.
Financial transaction data is retained for the period required under Malaysian legal obligations, then securely deleted in accordance with established internal procedures.
Third-Party Sharing
Mybet does not sell or rent users' personal data to any third party for commercial purposes. Information may only be shared in the following limited circumstances:
- Authorised payment processors for handling deposit and withdrawal transactions.
- Malaysian authorities where required by law or court order.
- Internal technical service providers bound by strict confidentiality agreements.
Your Rights Over Your Personal Data
As a mybet platform user, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you via our support email.
If your data is inaccurate or outdated, you have the right to request a correction by submitting appropriate supporting evidence.
You may request the deletion of your account and personal data, subject to any legal retention requirements that remain in effect.
To exercise any of the rights above, contact the mybet team at [email protected] with your request in writing. We will process it within a reasonable timeframe.
Policy Updates and How to Contact Us
Mybet reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Each update will include an effective date displayed at the top of this page.
Users are encouraged to review this page periodically. Continued use of the mybet platform after any changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your data rights, please reach out to us through the following channels:
- Support email: [email protected]
- Service hours: 24 hours a day, 7 days a week
- Knowledge base: Check FAQ page for general enquiries.
We are committed to addressing every privacy-related enquiry within a reasonable timeframe and with full transparency.
Your Privacy Is Safe — Use mybet with Confidence
Register or log in now and enjoy a platform experience that is secure, transparent, and fully respectful of your privacy.
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